We do everything to make the product work as optimally as possible and to keep our customers happy. If you are not satisfied, we would like to hear from you how we can improve our product.You have the right to return the product within 14 days from the day you receive the product. When you return the product, it is important that the product and the warranty seal are not damaged or scratched. The customer is responsible for the return shipment and pays the costs thereof. We advise you to send the package by registered post and to keep the proof of shipment. Within 14 days we will refund the amount to your account after receiving the return shipment. The amount depends on the condition of the product.

Return procedure 

Send an email to:

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Subject:

Return SEM-1000 Order number XXXXXXX

Message:

Specify here the reason for return.

You will then receive an email for further instructions.